Account credit
The full value of the piece, as a voucher on your account. It doesn't go back to a card.
Policy · Returns
Return policy
Fourteen days to send it back. We collect from your door and settle it as credit or an exchange.
- Window
- 14 days
- Settled as
- Credit or exchange
Last updated 23 Sep 2026
How it works
Request
Open the order in your account and choose Return, within 14 days of delivery.
Pickup
Pick a morning or afternoon slot. We collect from your door.
Check
We inspect the piece when it reaches us.
Settle
Your credit lands on the account, or your exchange ships.
What you get back
Exchange
Another size or another piece in stock. Pay the difference if it costs more; get credit if it costs less.
Before you send it
- Unworn, unwashed, with the original tags attached
- From a delivered order, within 14 days of delivery
- Photos for quality or damage claims
- Cancel the request any time before pickup
Worn, washed or damaged pieces may not qualify for credit or an exchange.
Still have a question?
Send us the order number and what happened — a person picks it up from there. Never share card numbers, passwords or OTPs.